e-Services: Toward a New Model of (Inter)active Community (Hardback)Alfredo M. Ronchi (author)
- Coming soon
Today, various parameters actively influence e-Services' success or failure: cultural aspects, organisational and privacy issues, bureaucracy and workflows, infrastructure and technology in general, user habits, literacy, capacity or merely interaction design. This includes having a significant population of citizens who are willing and able to adopt and use online services; as well as developing the managerial and technical capability to implement applications that meet citizens' needs. This book helps readers understand the mutual dependencies involved; further, a selection of success stories and failures, duly commented on, enables readers to identify the right approach to innovation in areas that offer the opportunity to reach a wide audience with minimal effort.
With its balanced humanistic and technological approach, the book mainly targets public authorities, decision-makers, stakeholders, solution developers, and graduate students.
Publisher: Springer Nature Switzerland AG
Number of pages: 230
Dimensions: 235 x 155 mm
Edition: 1st ed. 2018
You may also be interested in...
Please sign in to write a review