Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.
Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Number of pages: 711
Weight: 1092 g
Dimensions: 235 x 155 x 36 mm
Edition: Softcover reprint of hardcover 1st ed. 2007
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