Demystifying Outsourcing emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this resource will build their confidence and strengthen their outsourcing capabilities as they navigate complex outsourced projects. As a comprehensive toolkit, the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools, and worksheets on the accompanying CD can be tailored easily to any project.
Topics include: * Current trends and guiding principles in outsourcing * A strategic sourcing decision model to help managers make wise choices about what to outsource and what to retain * Identifying and selecting outsourcing partners * The RFP process and contract negotiations * Positioning consultants and vendors in the organization * Design, delivery and program evaluation of outsourced initiatives * Special situations such as dealing with conflict, inheriting a consultant and working with multiple consultants and vendors Debbie Friedman is Operating Vice President at Federated Department Stores, where she heads up the Federated Leadership Institute, a training function whose mission is to strengthen the leadership capabilities of the top 1,800 executives.
Publisher: John Wiley & Sons Inc
Number of pages: 360
Weight: 714 g
Dimensions: 233 x 180 x 27 mm
This book is a good complement to all the books on how to be a consultant. It gives unique and practical advice on how to hire consultants and outside resources. It may be that the thinking and wisdom of the client in the hiring decision are more important than the skills of the consultant."
?Peter Block, author, Flawless Consulting "Demystifying Outsourcing broadly spans every aspect of outsourcing educational initiatives?from assessment to contracting to celebrating your successes! This book should be a core resource in every training manager's library because they will return to it again and again to check its helpful tools at each phase of a project and to keep raising their own quality level."
?David Giber, senior vice president, Linkage, Inc.
"The author's in-depth and real-world experiences are evidenced in this book. It is filled with tools, tips, and techniques guaranteed to maximize the results you obtain from your partnerships with consultants and suppliers."
?Dana Gaines Robinson, coauthor, Performance Consulting and Strategic Business Partner
"Debbie Friedman has produced a wonderful overview of what we all need to know and practice when working with learning consultants. From strategy, to selection, management, and conflict, she delivers powerful insights between theory and practical experience. A must read for training managers."
?Wm. Douglas Harward, CEO and founder, TrainingOutsourcing.com, Inc.
"Friedman offers practical tips, tools, and expertise that will enable training managers to successfully build winning relationships with vendors and consultants. This book is a must read for training managers who need to maximize the strategic value from outsourcing."
?Merrill C. Anderson, chief executive officer, MetrixGlobal, LLC