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Delivering the Customer Experience: Creating Attainable Dreams - a Guide for Retail Teams (Hardback)
  • Delivering the Customer Experience: Creating Attainable Dreams - a Guide for Retail Teams (Hardback)
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Delivering the Customer Experience: Creating Attainable Dreams - a Guide for Retail Teams (Hardback)

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£14.99
Hardback Published: 01/10/2010
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Publisher: Dr Mark Dorgan
ISBN: 9780956690401
Weight: 600 g
Dimensions: 210 x 148 mm

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Reviews

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“Particularly pertinent in post-recession times”

Delivering the Customer Experience uses simple models and practical case study examples from some of the world’s leading retailers to unlock the secret to delivering a great customer experience. Ideal for large... More

Hardback edition
9th December 2010
Helpful? Upvote 2

“Recommended for anyone working in retail”

I would recommend this book to anyone working in the retail industry. It's an enjoyable read and the author has managed to create a simple and straightforward approach to what is actually a very complex issue.... More

Hardback edition
9th December 2010
Helpful? Upvote 2

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