Delivering Profitable Value (Paperback)Mike Lanning (author)
Paperback 336 Pages / Published: 28/01/2000
- Not available
Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries.--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.
Publisher: INGRAM PUBLISHER SERVICES US
Number of pages: 336
Weight: 481 g
Dimensions: 229 x 152 x 22 mm
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