Delighting Your Customers: Delivering Excellent Customer Service without Breaking the Bank - Business on a Shoestring (Paperback)
  • Delighting Your Customers: Delivering Excellent Customer Service without Breaking the Bank - Business on a Shoestring (Paperback)
zoom

Delighting Your Customers: Delivering Excellent Customer Service without Breaking the Bank - Business on a Shoestring (Paperback)

(author)
£8.99
Paperback 176 Pages / Published: 30/09/2007
  • Not available

This product is currently unavailable.

  • This item has been added to your basket
The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book offers invaluable advice on: Understanding your customers; Asking for feedback...and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative...But making sure you can deliver; Learning from your competitors. 'brimming with customer with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

Publisher: Bloomsbury Publishing PLC
ISBN: 9780713675429
Number of pages: 176
Weight: 160 g
Dimensions: 173 x 123 x 9 mm

You may also be interested in...

Habit
Added to basket
£21.99
Paperback
Copy, Copy, Copy
Added to basket
£24.99
Paperback
Uncommon Service
Added to basket
£23.00
Hardback
Raving Fans!
Added to basket
£8.99
Paperback
Customer Service in Ireland
Added to basket
The Customer Rules
Added to basket
£12.99
Paperback
The Thank You Economy
Added to basket
How To Become A Rainmaker
Added to basket
The Service Innovation Handbook
Added to basket
Hug Your Customers
Added to basket
Brilliant Customer Service
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.