Delighting Customers: How to build a customer-driven organization (Hardback)
  • Delighting Customers: How to build a customer-driven organization (Hardback)
zoom

Delighting Customers: How to build a customer-driven organization (Hardback)

(author), (author)
£109.99
Hardback 243 Pages / Published: 31/10/1994
  • We can order this

Usually dispatched within 3 weeks

  • This item has been added to your basket
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.

Publisher: Chapman and Hall
ISBN: 9780412610103
Number of pages: 243
Weight: 1210 g
Dimensions: 235 x 155 x 15 mm
Edition: 1994 ed.

You may also be interested in...

The Lean Product Playbook
Added to basket
I Want You to Cheat!
Added to basket
£11.00
Paperback
Essential Operations Management
Added to basket
Reliability-Centered Maintenance
Added to basket
The Six Sigma Handbook, Fourth Edition
Added to basket
Managing Operations
Added to basket
£12.99
Paperback
Lean For Dummies
Added to basket
Operations Management for Dummies
Added to basket
Lean Enterprise
Added to basket
£19.99
Hardback
Learning to See
Added to basket
£42.00
Paperback
The Lean Toolbox
Added to basket
£12.95
Paperback
Six Sigma for Managers
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.