Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Hardback)
  • Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Hardback)
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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Hardback)

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£20.99
Hardback 199 Pages / Published: 22/08/1994
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This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine "take-charge" skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.

Publisher: McGraw-Hill Education - Europe
ISBN: 9780070078390
Number of pages: 199
Weight: 525 g
Dimensions: 236 x 158 x 23 mm

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