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Dealing with Difficult People - Creating Success (Paperback)
  • Dealing with Difficult People - Creating Success (Paperback)
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Dealing with Difficult People - Creating Success (Paperback)

(author)
£9.99
Paperback 160 Pages / Published: 03/08/2016
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Roy Lilley is obviously enthusiastic about difficult people. At least, that is what his writing style, lightly tinged with humour, suggests in his book about how to deal with them. In its opening, the health policy analyst, writer, broadcaster and commentator on the National Health Service and social issues, encourages those who pick it up not to read it from cover to cover. Why? Because each section is best digested only when the need for it arises, and because the methods of dealing with different types of difficult people can sometimes be similar (and therefore make for repetitive reading). That said, chapter two is a useful way for any reader to categorise difficult people, as it offers up seven piles for mentally sorting them into as a way to prepare for future awkward run-ins. After all, it stands to reason that knowing a little about the people who perpetrate aggressive behaviour makes it easier to remain the better person. From the widely popular Creating Success series, this is a book that offers up practical tips and example dialogue for beating bullies, resolving disputes and handling complaints, be they from managers, colleagues or customers.

Publisher: Kogan Page Ltd
ISBN: 9780749475598
Number of pages: 160
Weight: 210 g
Dimensions: 218 x 140 x 9 mm
Edition: 3rd Revised edition

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