Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
  • Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes
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Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes

(author), (author)
£25.00
Other book format 276 Pages / Published: 29/04/1996
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Describes strategies for overcoming objections to initiatives in both the private and public sectors and for handling public relations crises.

Publisher: Simon & Schuster
ISBN: 9780684823027
Number of pages: 276
Weight: 540 g
Dimensions: 240 x 160 x 27 mm


MEDIA REVIEWS
Judith Kroeger

President, Kroeger Associates

For every corporate attorney and any CEO whose company has more than 100 employees, this is real world process and problem-solving.


Larry Marullo

Director, External Affairs, Southwestern Bell Telephone Company

Offers a new approach to old problems. A virtual jumping off the path for companies in finding a route to problem solving.


John Marks

President, Search For Common Ground

Wonderfully subversive of the established order. Among other things, this book will transform the nature of public life while rendering obsolete the field of corporate public relations.


Frank E.A. Sander

Bussey Professor and Associate Dean, Harvard Law School

Sets forth a powerful strategy for dealing with major public policy controversies. This book is the perfect antidote to an increasing tendency to polarize issues and escalate tensions.


Max H. Bazerman

J. Jay Gerber Distinguished Professor of Dispute Resolution and Organizations, J.L. Kellogg Graduate School of Management, Northwestern University

Executives, governmental leaders, public relations professionals, attorneys, and others need to read this book before they are in the midst of their next crisis. It will provide the basis for seeking reason in the sea of emotion that accompanies most conflicts.

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