Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations (Paperback)
  • Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations (Paperback)
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Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations (Paperback)

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£48.99
Paperback 215 Pages / Published: 29/03/2001
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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Publisher: Palgrave Macmillan
ISBN: 9780333946077
Number of pages: 215
Weight: 270 g
Dimensions: 235 x 155 x 13 mm

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