Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback)
  • Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback)
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback)

(author)
£19.99
Paperback 143 Pages / Published: 11/01/1999
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Publisher: Taylor & Francis Ltd
ISBN: 9781578200467
Number of pages: 143
Weight: 204 g
Dimensions: 229 x 152 x 7 mm
Edition: 5th New edition

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