Customer Service Intervention (Paperback)Bruce Tulgan (author)
Paperback 176 Pages / Published: 30/01/2003
- We can order this
Are you struggling every day to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? ItaOCUeOCOs time for an intervention. The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff . . . launch an intervention to keep your staff service savvy . . .and seize opportunities every day to improve the quality of every customer interaction. Are you willing to stop and evaluate yourself, your team and each team member? Make personnel changes and adjust future hiring criteria? Spend substantial amounts of time training? Then this powerful, results-oriented guide is for you. Learn what to do to improve front-line performanceaOCUeOCoand how to do it. The book is organized into two sections: The Big Picture tells you what to do. It offers the tactics, best practices and techniques youaOCUeOCOll need for your intervention.; Customer Service Intervention: The Program shows you how to do it through scripts, exercises, activities, tools and implementation ideas. Learn how to: Prepare for and launch an initial training program in customer service, engage your team in creating customer service information tools, and keep your team buzzing about customer service during routine meetings with quick, hard-hitting half-hour courses."
Publisher: HRD Press Inc.,U.S.
Number of pages: 176
You may also be interested in...
Please sign in to write a review
Simply reserve online and pay at the counter when you collect. Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at