Customer Service in Libraries: Best Practices - Best Practices in Library Services (Paperback)
  • Customer Service in Libraries: Best Practices - Best Practices in Library Services (Paperback)
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Customer Service in Libraries: Best Practices - Best Practices in Library Services (Paperback)

(editor), (editor)
£39.95
Paperback 118 Pages / Published: 13/02/2013
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In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

Publisher: Scarecrow Press
ISBN: 9780810887480
Number of pages: 118
Weight: 186 g
Dimensions: 228 x 150 x 9 mm

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