A new set of organizations has discovered a new formula: they combine customer-centricity with innovative power. These organizations have created a completely outside-in approach to the market. Not driven by what they're good at, they start with the market and design their strategy around it, replacing practices of the past with a new set of capabilities which enable them to be ahead of the curve in discovering new market opportunities. Whereas the traditional value chain model regards the market as the end-outcome of the efforts of the organization, the reversed value chain model starts there. The customer is the starting point and the value chain is the result of understanding customer needs and requirements. Customer Innovation presents this unique case for developing the outside-in organization to drive your business success, combining market orientation with innovation to enable actionable positive change in the way your company does business.
Winner of the Innovation and Entrepreneurship category of the 2015 CMI Management Book of the Year Awards, Customer Innovation provides every business with the framework it needs to combine customer focus with innovation to achieve success. It is packed with real world examples from a range of leading global companies including Disney, Coca-Cola, LEGO, Eurex, Netflix, KLM, Carglass, Komatsu, Callebaut and more to help you put market awareness at the heart of your business.
Publisher: Kogan Page Ltd
Number of pages: 264
Weight: 554 g
Dimensions: 240 x 164 x 20 mm
"Companies can be customer-focused and innovative at the same time, the author contends, and she illustrates how they can use an outside-in approach by starting with the market and designing a strategy around it by building and changing based on the customer. She details a model that involves connecting with the market to anticipate changes based on customer needs, converting customer insights into change, and collaborating with others where capabilities fall short using three lenses: focusing on existing customers, considering the entire path customers take to accomplish an outcome that a product helps them realize, or capturing the signals from emerging change in the periphery of the market."--Book News "Inc. "
"The value of this book -- and it is substantial -- is derived from how effectively [Debruyne] explains how and why a customer-centricity strategy in combination with innovation can help to create a decisive competitive advantage for almost any organization, whatever its size and nature may be."--Robert Morris "Top Amazon Reviewer "
"[D]oes a fantastic job of tying together a number of what some would consider disparate pieces of the puzzle into a cohesive formula to achieve customer centricity. If you are a leader in charge of driving customer-focused change, then this book is an absolute must-read."--Customer Centricity, "Inc. "
"[A]n excellent conceptualization, and a great read! I love the three lenses."--Niraj Dawar "author of TILT: Shifting Your Strategy from Products to Customers "
"The essence of customer innovation is that the organization and its ecosystem are a united force in addressing a market demand. [T]he book gave me several ideas which could be applied in my own business context, particularly with regard to collaborating with customers in developing innovations. I have read several books on innovation recently, and this is one of the best."--John Gibbs "Leading Business Books "
"getAbstract recommends the meat of Debruyne's approach to entrepreneurs, investors, business students, executives who create company strategy and mid-level managers who have to implement it."--getAbstract "Inc. "
"[O]ffers business owners a new model and philosophy to get and retain more customers for long-term success."--Charles Franklin "Small Biz Trends "