Customer Engagement in Theory and Practice: A Marketing Management Perspective (Hardback)
  • Customer Engagement in Theory and Practice: A Marketing Management Perspective (Hardback)
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Customer Engagement in Theory and Practice: A Marketing Management Perspective (Hardback)

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£44.99
Hardback 159 Pages / Published: 08/03/2019
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Offering a pragmatic understanding of customer engagement as an object of effective marketing management, this book takes an integrative approach and brings together different streams of marketing research, such as customer activism and value formation. The author explores the notion of customer engagement by analysing empirical data compiled from firms operating in the consumer goods and services sectors, as well as from the consumers themselves. An insightful read for scholars of consumer behaviour and customer relationship management, this book advances understanding of the drivers, components and effects (both positive and negative) of customer engagement and proposes a comprehensive framework for its management.

Publisher: Springer Nature Switzerland AG
ISBN: 9783030116767
Number of pages: 159
Weight: 445 g
Dimensions: 210 x 148 mm
Edition: 1st ed. 2019

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