Customer-Centric Project Management - Advances in Project Management (Paperback)
  • Customer-Centric Project Management - Advances in Project Management (Paperback)
zoom

Customer-Centric Project Management - Advances in Project Management (Paperback)

(author), (author)
£36.99
Paperback 132 Pages / Published: 03/10/2012
  • We can order this

Usually dispatched within 1 week

  • This item has been added to your basket
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Publisher: Taylor & Francis Ltd
ISBN: 9781409443124
Number of pages: 132
Weight: 249 g
Dimensions: 235 x 159 x 7 mm

You may also be interested in...

How to manage your time
Added to basket
Critical Chain
Added to basket
Scrum
Added to basket
£9.99
Paperback
Essential Scrum
Added to basket
£36.99
Paperback
MSP For Dummies
Added to basket
£21.99
Paperback
Project Management Checklists For Dummies
Added to basket
Project Management
Added to basket
DK
£5.99
Paperback
Cracking the PM Interview
Added to basket
Project Management
Added to basket
Project Management for Dummies - UK
Added to basket
Agile Project Management in Easy Steps
Added to basket

Please sign in to write a review

Your review has been submitted successfully.