This book is a collective work of authors coming from all over the world. We chose higher education as the context because it is a place where diverse thoughts, perspectives, and people come together. Because of the potential richness of diversity on a college campus, the opportunity for conflicts occurs.
Managing conflict does not work when there is a "one-way only approach/model" for addressing conflict. Some conflict resolution encompasses multiple dimensions: (a) one's personal beliefs or beliefs about an issue; (b) an individual's personal history in terms of how the conflict was perceived as something to be discussed or not; © work culture of the conflict where if `one has a conflict,' the person or unit is messing up or there is a problem person; (d) the unconscious strategies of `face saving' (trying to maintain one's image) present; (e) social hierarchies or relationships; and (f) the diversity dimensions and issues that may be present.
Publisher: Information Age Publishing
Number of pages: 192
Dimensions: 234 x 156 mm
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