Crash Course in Dealing with Difficult Library Customers - Crash Course (Paperback)
  • Crash Course in Dealing with Difficult Library Customers - Crash Course (Paperback)
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Crash Course in Dealing with Difficult Library Customers - Crash Course (Paperback)

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£35.00
Paperback 173 Pages / Published: 16/12/2013
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Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.


* Presents practical, down-to-earth approaches based on the authors' many years of real-world experience that can be applied in any type of library environment

* Provides advice about unpleasant situations in an accessible, non-threatening way that also injects an appropriate modicum of levity into a serious subject

* Supplies essential tools for dealing with difficult patrons ranging from "the censor" to "the VIP" to dangerous, unstable individuals

* Gives readers the knowledge they need to be prepared for handling potential problems, resulting in greater confidence and peace of mind at the workplace

Publisher: ABC-CLIO
ISBN: 9781610692830
Number of pages: 173
Weight: 454 g
Dimensions: 216 x 279 x 13 mm

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