Continual Serivce Improvement Based on ITIL V3: A Management Guide (Paperback)Inform IT (author)
Paperback Published: 23/06/2008
- Not available
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the 'lifecycle' approach?
Publisher: van Haren Publishing
Weight: 227 g
Dimensions: 206 x 147 x 13 mm
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