Continual Serivce Improvement Based on ITIL V3: A Management Guide (Paperback)
  • Continual Serivce Improvement Based on ITIL V3: A Management Guide (Paperback)
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Continual Serivce Improvement Based on ITIL V3: A Management Guide (Paperback)

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£20.99
Paperback Published: 23/06/2008
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The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the 'lifecycle' approach?

Publisher: van Haren Publishing
ISBN: 9789087531287
Weight: 227 g
Dimensions: 206 x 147 x 13 mm

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