Consumer Participation in Infrastructure Regulation: Evidence from the East Asia and Pacific Region (Paperback)
  • Consumer Participation in Infrastructure Regulation: Evidence from the East Asia and Pacific Region (Paperback)

Consumer Participation in Infrastructure Regulation: Evidence from the East Asia and Pacific Region (Paperback)

£7.50
Paperback Published: 31/10/2005
  • Can be ordered from our supplier

Delivered within 3 weeks

  • This item has been added to your basket

Check Marketplace availability

Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the ""ladder of consumer engagement,"" from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.

Publisher: World Bank Publications
ISBN: 9780821363805

You may also be interested in...

Your review has been submitted successfully.

We would love to hear what you think of Waterstones. Why not review Waterstones on Trustpilot?


Review us on Trustpilot