Consumer Complaints and Compensation:: A Guide for the Financial Services Market (Paperback)Adam Samuel (author)
Paperback 669 Pages / Published: 31/05/2005
- Not available
Examines the compliance and redress regime for misselling, administration and claims problems with a practical emphasis on complaint handling, borne of the author's experience as a consultant and trainer. This book serves as an easy to use guide to the complaints sourcebook for the smaller IFA, and acts as a reference book for the larger firms.
Publisher: Sweet & Maxwell Ltd
Number of pages: 669
Weight: 1027 g
Dimensions: 234 x 156 x 34 mm
You may also be interested in...
Please sign in to write a review
Simply reserve online and pay at the counter when you collect. Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at