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Complaint Management Unlocked. the Effects of Different Variations of Reactive Versus Proactive Webcare on Consumer Responses and the Mediating Effect of Customer Expectations (Paperback)
  • Complaint Management Unlocked. the Effects of Different Variations of Reactive Versus Proactive Webcare on Consumer Responses and the Mediating Effect of Customer Expectations (Paperback)
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Complaint Management Unlocked. the Effects of Different Variations of Reactive Versus Proactive Webcare on Consumer Responses and the Mediating Effect of Customer Expectations (Paperback)

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£15.90
Paperback Published: 27/01/2014
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Publisher: Grin Publishing
ISBN: 9783656579953
Weight: 59 g
Dimensions: 210 x 148 x 2 mm

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