Over the past two decades, great strides have been made in the development of communication frameworks, information theory, communication skills and techniques for problem solving. This volume brings these developments to the attention of human service practitioners and students and provides a foundation in communication principles and skills. Focusing on the basic knowledge and skills necessary for effective interviewing, the authors cover such basic topics as awareness, self disclosure, giving and responding to feedback, listening, non-verbal messages, problem solving and conflict resolution.
Publisher: SAGE Publications Inc
Number of pages: 88
Weight: 255 g
Dimensions: 215 x 139 x 13 mm
You may also be interested in...
Please sign in to write a review
Simply reserve online and pay at the counter when you collect. Available in shop from just two hours, subject to availability.
Thank you for your reservation
Your order is now being processed and we have sent a confirmation email to you at
When will my order be ready to collect?
Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.
Call us on or send us an email at
Unfortunately there has been a problem with your order
Please try again or alternatively you can contact your chosen shop on or send us an email at