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Communicating with Customers: Service Approaches, Ethics and Impact - Hampton Press Communication Series: Communication & Social Organization (Paperback)Wendy S.Zabava- Ford (author)
Paperback 176 Pages / Published: 31/10/1997
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This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.
Publisher: Hampton Press
Number of pages: 176
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