Find your perfect holiday reading
Case Studies in Rooms Operations and Management (Paperback)
  • Case Studies in Rooms Operations and Management (Paperback)
zoom

Case Studies in Rooms Operations and Management (Paperback)

(author), (author)
£25.25
Paperback Published: 01/11/2001
  • Not available

This product is currently unavailable.

  • This item has been added to your basket
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service. In the absence of actual experience in rooms management and front-of-office service, this book of case studies offers students an alternative. The book is divided into three parts, and each case study can be followed through in a logical and coherent fashion. In Part I, the case study is presented and questions are posed. Having thought about the questions, the reader can then turn to Part II and read the authors' teaching notes on the questions posed. Part III presents a test case study of the same type (this time without teaching notes) to enable readers to assess their knowledge and skills in the topics under consideration.

Publisher: Hospitality Press
ISBN: 9781862504820
Weight: 1000 g
Dimensions: 245 x 170 mm

You may also be interested in...

The Manager
Added to basket
£9.99
Paperback
Getting Things Done
Added to basket
£14.99
Paperback
Leadership: A Very Short Introduction
Added to basket
Project Management
Added to basket
DK
£5.99
Paperback
The Hard Thing About Hard Things
Added to basket
The New One Minute Manager
Added to basket
How Google Works
Added to basket
£10.99
Paperback
How to Succeed with People
Added to basket
Start a Small Business
Added to basket
Essentialism
Added to basket
£12.99
Paperback
How To Deal With Difficult People
Added to basket
Hooked
Added to basket
£12.99
Hardback

Please sign in to write a review

Your review has been submitted successfully.