An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
Publisher: Taylor & Francis Ltd
Number of pages: 216
Weight: 159 g
Dimensions: 234 x 156 x 11 mm
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