This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders-for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.
Publisher: SAGE Publications India Pvt Ltd
Number of pages: 248
Weight: 210 g
Dimensions: 215 x 139 x 15 mm
The book is an indepth understanding of the BPO industry and is invaluable for business partners and industry leaders or for those who want to set up a BPO. -- Mail Today
The book enriches knowledge and dispels the idea that the BPOs are a bad career choice. -- Bangalore Mirror
The book is sprinkled with witty examples from the Indian parlance.-- The Hindustan Times
[This book] aims to dispel common myths and correct perceptions.-- Livemint
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