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Business-Focused IT and Service Excellence (Paperback)
  • Business-Focused IT and Service Excellence (Paperback)
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Business-Focused IT and Service Excellence (Paperback)

(author)
£32.99
Paperback 208 Pages / Published: 01/05/2008
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A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.

Publisher: BCS Learning & Development Limited
ISBN: 9781902505886
Number of pages: 208
Weight: 411 g
Dimensions: 246 x 172 x 12 mm
Edition: 2nd edition


MEDIA REVIEWS
David Miller makes the reader think about how IT activities really contribute value to the business. Building on familiar techniques such as EFQM and ITIL v3, his models dig deep into how business value in IT can be analysed, assessed and improved. A good read for existing and aspiring CIOs. -- Bob Assirati * Office of Government Commerce (OGC) *
David Miller is a respected figure in business service management and his latest book called Business Focused IT and published by the British Computer Society, is a deep dive into the topic. Like IT governance, this is an immature field and Miller provides solid coverage and well-chosen examples of his tour of the subject. Also, unlike many theoreticians who rarely leave academia, Miller has worked at the sharp end of BSM as a consultant and interim, building on a wealth of experience at large companies. * CIO Magazine *

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