Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways to interact with the customer, the sleek 4-color design holds the user's attention. Learn how to provide superior customer service, ways to handle difficult situations, and more!
Publisher: Cengage Learning, Inc
Number of pages: 167
Weight: 380 g
Dimensions: 274 x 213 x 10 mm
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