Applying Service Science in Business (Paperback)
  • Applying Service Science in Business (Paperback)
zoom

Applying Service Science in Business (Paperback)

(author), (author)
£12.95
Paperback 166 Pages / Published: 16/03/2014
  • We can order this from the publisher

Usually dispatched within 15 working days

  • This item has been added to your basket
Business paradigm shifts are rare. However, the shift to a services-dominant economy and to services-dominant value creation genuinely merits the designation. Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from manufacturing-dominant logic; the principles of service are often under-served and poorly understood. This results in lost opportunities for growth. Service Science, Management and Engineering (SSME) has been slowly bubbling up and building learning and knowledge in academia for 30 years, with an acceleration in the last ten years. The disciplines, principles, insights and tools of SSME are now ready to transition to the mainstream business world, with transformative effect. .

This book expounds the six principles of Service Science, including the all-important principle of value co-creation (between the producer and the customer, the employee and the hierarchy etc). The book contains compelling examples and clear direction for application. It describes the tools for application of the principles, from modular business architecture (a new form of business organization to achieve absolute advantage) to the global, mobile and social business tools that establish scalable platforms for fast, efficient growth in the service economy for Globally Integrated Enterprises--large and small/medium enterprises (SME). Service Science, as a field of academic study and research, is supported by 30 years of learning. This book brings this knowledge firmly into the business mainstream, addressing both the 'Why' and the 'How', and incorporating the tools for action.

Publisher: Business Expert Press
ISBN: 9781606496626
Number of pages: 166
Weight: 247 g
Dimensions: 230 x 155 x 10 mm

You may also be interested in...

Tribes
Added to basket
£12.99
Paperback
The 80/20 Manager
Added to basket
£9.99
Paperback
Start a Small Business
Added to basket
The Book of Leadership
Added to basket
How to Deal With Difficult People
Added to basket
S.U.M.O (Shut Up, Move On)
Added to basket
Working with Emotional Intelligence
Added to basket
Scrum
Added to basket
£9.99
Paperback
Purple Cow
Added to basket
£9.99
Paperback

Please sign in to write a review

Your review has been submitted successfully.