IT organizations within large companies have historically been viewed as a support function, but this has changed as executives recognize the strategic value that IT provides. In turn, this has led to increased pressure on IT executives to manage their organizations as a business. Exploring how to run IT like a business in the context of emerging IT management frameworks, particularly ITIL®, this text addresses how to put together a service catalog that takes full advantage of industry best practices. It describes how to build a cost model that uses service-based costing and details how to use the suggested methodologies to improve the performance of your IT organization.
Publisher: Taylor & Francis Inc ISBN: 9781439827147 Number of pages: 304
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