Mediation is used in both the private and public sectors. There are two main undercurrents leading to the global growth of mediation - dissatisfaction with the costs, delays and uncertain outcomes of the litigation systems and, to a lesser extent, arbitration, the traditional alternative. The three big areas of dispute which are resolved through mediation are personal injury, construction, employment and discrimination. Looking at mediation as a business tool, this series is aimed not at the practitioner but those such as Human Resource personnel who work within areas where disputes are regular - and indeed the plaintiff - where they would rather settle through mediation than the courts.
Dimensions: 246 x 189 mm
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