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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
  • A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)

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£18.95
Paperback 304 Pages / Published: 16/08/2008
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Publisher: Berrett-Koehler
ISBN: 9781576755822
Number of pages: 304
Weight: 1 g
Dimensions: 90 x 59 x 9 mm
Edition: 2nd edition

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