Good Services: How to Design Services That Work (Paperback)
  • Good Services: How to Design Services That Work (Paperback)
zoom

Good Services: How to Design Services That Work (Paperback)

(author)
£17.99
Paperback Published: 10/02/2020
  • 10+ in stock

Usually dispatched within 2-3 working days

  • This item has been added to your basket
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Publisher: BIS Publishers B.V.
ISBN: 9789063695439
Dimensions: 195 x 130 mm

You may also be interested in...

Lean Thinking
Added to basket
£7.00
Paperback
Key Management Models
Added to basket
Positioning: The Battle for Your Mind
Added to basket
Strategic Information Systems Management
Added to basket
Switch
Added to basket
£10.99
Paperback
Creating Magic
Added to basket
£14.99
Paperback
Brilliant Business Plan
Added to basket
Strategy Safari
Added to basket
£27.99
Paperback
The Concise 33 Strategies of War
Added to basket
Key Person of Influence
Added to basket
Limitless
Added to basket
£16.99
Hardback
How to Think Like Sir Alex Ferguson
Added to basket
Escape Velocity
Added to basket

Please sign in to write a review

Your review has been submitted successfully.

env: aptum
branch: