This book provides students with the information to develop rapport skills to better understand and communicate with people. Students will learn refined listening skills and how to discover other people's decision-making strategies, which will enable students to enhance their ability to influence other people's decisions and communicate flexibly.
Publisher: Cengage Learning, Inc ISBN: 9781418846886 Number of pages: 88 Weight: 204 g Dimensions: 248 x 203 x 7 mm Edition: 2nd Revised edition
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