• Sign In / Register
  • Help
  • Basket0
The books you love, the emails you want
Time is running out, opt in before 25 May or you'll stop hearing from us
Yes Please
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (Paperback)
  • 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (Paperback)
zoom

101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (Paperback)

(author)
£8.99
Paperback Published: 01/10/2002
  • Not available

This product is currently unavailable.

  • This item has been added to your basket

Check Marketplace availability

Modern consumers are more demanding and informed than ever before. They are aware that they have choice and that there is considerable competition for their business. There is a limit to lowering prices as a competitive tool, costs can only go so low, leaving one area for modern businesses to outshine their competitors - with customer service. Small businesses have the greatest potential to offer extremely high levels of customer service due to their direct contact with their customers. Unfortunately, very few fully realize the power of customer service and what it can do for their business. As a result, common dinner party conversation focuses on the poor level of service most recently received. Put simply, customer service is about exceeding your customers expectations. Do that and you are well on the way to success and profitability. This book provides an insight into understanding and identifying what customers expect and it details simple suggestions that will enable all businesses to exceed these expectations and reap the rewards.

Publisher: Allen & Unwin
ISBN: 9781865087443
Weight: 292 g
Dimensions: 215 x 141 x 21 mm

You may also be interested in...

Measuring Customer Experience
Added to basket
Uncommon Service
Added to basket
£23.00
Hardback
The Thank You Economy
Added to basket
Brilliant Customer Service
Added to basket
On Purpose
Added to basket
£19.99
Paperback
Raving Fans!
Added to basket
£7.99
Paperback
The Customer Rules
Added to basket
£12.99
Paperback
How To Become A Rainmaker
Added to basket
Connect
Added to basket
£20.99
Hardback
Customer's New Voice
Added to basket
The Service Innovation Handbook
Added to basket

Reviews

Please sign in to write a review

Your review has been submitted successfully.