10 Steps to Successful Customer Service (Paperback)
  • 10 Steps to Successful Customer Service (Paperback)
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10 Steps to Successful Customer Service (Paperback)

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£19.95
Paperback 192 Pages / Published: 30/09/2010
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This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.

Publisher: American Society for Training & Development
ISBN: 9781562865900
Number of pages: 192
Weight: 322 g
Dimensions: 232 x 155 x 11 mm

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