1-800-Philippines: Understanding and Managing the Filipino Call Center Workers (Paperback)
  • 1-800-Philippines: Understanding and Managing the Filipino Call Center Workers (Paperback)
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1-800-Philippines: Understanding and Managing the Filipino Call Center Workers (Paperback)

(author)
£30.95
Paperback 138 Pages / Published: 30/01/2012
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Documents a year-long research project that involved doing interviews, desktop researches, observations and surveys among call centre workers in the Philippines. It describes the nature of call centre work-- both its benefits and the issues raised against it. It looks at the well-being of workers, and examines the factors that influence burnout and turnover.

Publisher: Ateneo de Manila University Press
ISBN: 9789718610596
Number of pages: 138
Weight: 456 g
Dimensions: 229 x 152 x 18 mm

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