ITIL Service Design (Paperback)

by The Cabinet Office

Format: Paperback 442 pages

Not in stock

Usually despatched in 4-7 days

Price check

RRP £85.00

£79.05

You save: £5.95

Delivered FREE
in the UK

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy.

A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalog.

Book details

Published
29/07/2011

Publisher
The Stationery Office

ISBN
9780113313051


Other books by this author See all titles

The prices displayed are for website purchases only, and may differ to the prices in Waterstones shops.