42 Rules for Superior Field Service (eBook): The Keys to Profitable Field Service and Customer Loyalty

by Rosemary Coates, Jim Reily

Format: eBook
File type: EPUB DRM

Available for immediate download

To download this eBook, simply 'Add to basket' and pay at the Checkout as normal. Don't forget to download Digital Editions too, if you don't already have it.

You can not earn Waterstones Card points on eBooks

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.

Complicating field service operations is the global nature of business – where your customers are, where your products are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night.

Product details

Published
10/05/2013

Publisher
Super Star Press

ISBN
9781607730712


Other books by this author See all titles