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Discover the personal and professional benefits of assertiveness in this practical and concise guidebook. Assertiveness is a positive communication skill - essential for success in today's competitive workplace. Not to be confused with aggressiveness, assertiveness means standing your ground while also taking into account the interests of others: your work team and your organisation. By using effective communication skills in an assertive manner, a work team has its very best chance to function effectively. In accessible language, the author Robert Burns explains: * what assertiveness is * how it works to benefit you, your team and your organisation * how individuals can develop their assertiveness skills. The activities and exercises contained in this book will help you and your team put into practice proven strategies to encourage assertive behaviour at work. Assertive behaviour leads to constructive working relationships, a reduction in stress levels, and greater workplace effectiveness and satisfaction. Making assertiveness happen will help you to achieve positive results. Making it happen books provide you with the inspiration, ideas and tools to generate positive change. The books in this series are written with a practical focus so that you can learn about the theory, and the advantages and pitfalls of the subject matter in order to create and implement a strategy that is right for your workplace.
Allen & Unwin
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