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This dictionary is designed to meet the needs of both students undertaking programmes of study at operational, supervisory and management levels in travel, tourism, and hospitality within Australia and New Zealand, and professionals employed in these fields. It comprises a comprehensive dictionary of industry terms emcompassing general management and marketing terminology as well as concepts drawn from psychology, economics, geography, and social sciences. The book is divided into four parts. The first part offers a listing of industry and related organizations covering Australia, New Zealand and the rest of the world. The second section provides a dictionary of terms, including publications, common and technical terms, and services. The third part of the book covers specialist terms, acronyms, abbreviations and codes used in Australian and New Zealand travel and tourism industry. The final part provides addresses and contact numbers of the organizations listed in the first section. Details were correct at the time of going to press in January 1996.
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