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The need for quality in the provision of social services is unquestionable, but what is the most effective approach to take? The study reported here gives a flavour of a range of practical approaches to quality assurance within a small cross section of social services departments, identifying the kinds of issues and situations they are facing and considering how these are being tackled. This text is intended for use by managers, practitioners and staff in social services departments and similar or related departments.
Stationery Office Books
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