Waterstones Kindle accessories - lifetime warranty
Here at Waterstones we're committed to giving you the best eReading experience available. To support this we supply a lifetime warranty on all Waterstones branded Kindle covers. If your cover develops a fault then simply bring your cover into a Waterstones and we will exchange it for the same cover or one of the nearest match.
Lifetime warranty FAQs
What is covered by the lifetime warranty?
All Waterstones-branded cases, covers and pouches are eligible for the lifetime warranty. Waterstones-branded electrical items are covered by a 1-year warranty only.
What is eligible for exchange?
Any cover that develops a fault as a result of the manufacturing is eligible for exchange.
Q: The stitching has unravelled, can I exchange it?
Q: The elastic straps are broken. Can I exchange it?
Q: The material has worn after five years. Can I exchange it?
A: Yes. If the product is no longer in circulation we would replace with the nearest match.
What is not eligible for exchange?
Any cover that has been intentionally damaged. Damage resulting from the use of abrasives, chemicals or liquids. Any damage that is not a result of a manufacturing fault.
Q: I spilt liquid on my cover and it fell apart, can I have a new one?
A: No. Our Kindle covers are not waterproof or splashproof so this is not covered.
Q: I dropped it in a puddle and its muddy can I exchange it?
A: No. Our Kindle covers are not waterproof or splashproof, so this is not covered.
Q: My cover melted on my cooker, can I exchange it?
A: No. Our Kindle covers are not heat-resistant, so this is not covered.
If you have any queries about your Waterstones Kindle cover or would like to exchange it due to a manufacturing fault, please take it in to your local Waterstones where any bookseller will be happy to help.