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Cardholder news

The latest news and updates for Waterstones Cardholders. Plus catch up with some of our competition winners to hear how they enjoyed their prizes.

Free upgrades on hot drinks at Café W

We’re delighted to announce a new permanent perk for Waterstones Cardholders. Present your Waterstones Card at any Café W and you can get a free upgrade on most hot drinks (from regular to large). We now have 21 Café Ws across the country (with more to follow soon) offering delicious locally sourced cakes and treats, and fair trade coffee and teas, served by our teams of barista-booksellers. As well as free drink upgrades you can also collect and spend your points at Café W too. Visit the Café W page for more details and to find out if there’s a Café W near you.

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Free upgrades on hot drinks at Café W

Afternoon tea with Lesley Pearse

Our congratulations to Julie Twiggs who won our Cardholder competition to meet her literary idol, Lesley Pearse. Julie and best friend Vicki travelled to London Piccadilly to enjoy afternoon tea with Lesley at Fortnum & Mason. Here's what Julie had to say about her afternoon.

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A Posh Shed in a suburban garden

Tell us what you'd like to hear about

Fiction fanatic, biography buff or sports devotee, we all have different reading habits and when we email you about the latest books we want to make sure they're relevant for you.

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A Posh Shed in a suburban garden

Beer with Ian Rankin

Find out what happened when one of our competition winners met the Scottish Crime writer Ian Rankin and shared a pint of his and Inspector Rebus' favourite tipple.

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Thank you for helping us help the environment

Since introducing Eco points, which allow Cardholders to earn 5 points each time you shop with us and don't take a plastic bag, you've helped us save over 6.5 million bags. This is particularly good news for our Welsh customers where, by law, plastic bags cost 5p; by refusing a bag in Wales you can save 5p and earn 5 points, a net saving of 10p plus the warm glow of knowing you've been kind to the environment.

Find more Waterstones Card benefits here >
Eco points

Book group podcasts

We've been holding Cardholder book group meetings to get your thoughts on the current selection of Waterstones Book Club titles. Each week we'll publish these lively discussions as podcasts on The Waterstones Blog so once you've read the book take a listen and see if you agree or disagree with the group.

Waterstones Book Club

A new Freephone number for our Customer Support helpline

We now have a Freephone number for your Waterstones Card enquiries - 0808 118 8787.

Our Customer Support Team is available Monday to Friday from 9am 5.30pm (excluding bank holidays). You can call us free from any UK landline on 0808 118 8787. Calls from a mobile will incur a charge with rates varying dependent on the provider. If you are outside the UK call us on +44208 045 1001, charges will apply Alternatively email us, including the nature of your query and your name, Waterstones Card number, and the shop (if relevant), at and we’ll be in touch.

Good news for mobile customers

Good news. If you open an email from us on your phone or tablet it will now be easier to read as we create clear, concise versions of our emails for you to read on the go. Worried that you could be missing out? Simply view your email on your computer to see the full version.

Mobile optimised emails from Waterstones

Follow Waterstones on social media

Waterstones Cardholders receive the latest book news in their email inboxes, but did you know that you can also follow us on Facebook and Twitter for daily updates, trivia and offers?

Follow Waterstones for Card updates

A tweet announcing the Cardholder Doctor Who competition.

A Facebook post celebrating the birthday of Douglas Adams

A Facebook post celebrating the birthday of Douglas Adams.

Cream tea with Mary Berry

We were incredibly excited about our Mary Berry competition earlier this year and from the vast amount of entries it seems you were too. The prize? To have a cream tea with Mary at Fortnum & Mason in London’s Piccadilly with the opportunity to discuss recipes, baking tips, Bake Off, and that recent appearance on Strictly.

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A Posh Shed in a suburban garden

Winning a Posh Shed

Every now and again we have a competition winner so utterly deserving that we have to share the story with you. Such was the case when Keir Donaldson of Hampshire won our competition earlier this year for a beautiful new shed from The Posh Shed Company.

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A Posh Shed in a suburban garden