Waterstones Cardholders enjoy the following great benefits:
Earn three points for every £1 you spend* - each point is worth 1p. You can spend your points at any time so save them up for something special, or redeem a little each time you shop.
Earn and redeem points online and in Waterstones shops.
Collect five eco points when you don't take a plastic bag in our shops and take advantage of our bonus points offers to help build your balance.
Save at top exhibitions and events.
Get the chance to read and review books before they are published, or to win more great prizes perfect for book lovers.
Receive emails packed full of the latest book news, recommendations for your reading, and extra delights from the latest books.
It's free to join - all you need is an email address to start earning points today.
*Exclusions apply; these include purchases of eBooks, gift cards and those made from partner sites. Full details are listed under term 14 of the Waterstones Card Terms and Conditions. In participating shops in the ROI and rest of Europe, points are calculated at a rate 2 points for every €1 or a pro rata amount rounded down to the nearest point, and are worth 1.5c.
Questions and contacting us
If you have a question about setting up or using your Waterstones Card, please look through our Waterstones Card FAQs. Here are a few key things to note:
If you sign up online, your card will be despatched within 28 days of signing up. You can also join the scheme in Waterstones bookshops.
You can check your balance at any time by signing into your account, or ask a bookseller in store.
Points earned online are added to your account within 72 hours of your order being dispatched, In shops, points will be added on purchase.
Points redeemed online will not be shown on your order confirmation email, but will be visible when you view your Card account online, 72 hours after your order is dispatched.
We are unable to add points to your account for purchases made prior to your signing up to the Waterstones Card.
For further help you can contact the Waterstones Card Customer Helpline on 0845 217 2920 or email cardenquiries@waterstones.com. The helpline is open between 9am and 5.30pm Monday to Friday. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependant on the provider.
