Waterstones Gift Cards

Looking to browse our range of gift cards and vouchers, or have a question about ordering a gift card online? Find them here.

If you have a question for us about our gift cards please browse our frequently asked questions below.

You can check the balance of your gift card by calling the number below, or visit your local Waterstones.

If you continue to experience any further difficulties, email support@waterstones.com, or call our Customer Support team free from a landline on 0808 118 8787 (+44208 045 1001 if you are outside the UK) between 9:00am and 6pm, Monday to Friday.

Waterstones Gift Cards - frequently asked questions

How can I top up my gift card?

You can top-up your gift card at any Waterstones bookshop. Simply present your card at the till point and pay in the normal way. Unfortunately you cannot top-up your gift card on Waterstones.com at the present time.

How can I check my gift card balance?

You can check your balance in two ways:

  • You will receive a receipt with your balance when you use the gift card to make a purchase or when you top it up in a Waterstones bookshop.
  • Present your gift card to a bookseller at any till point in a Waterstones bookshop and they will tell you your balance.

Unfortunately you cannot check your balance online at the present time.

How can I use my gift card to pay for an online order?

You can use your gift card to pay for any order on Waterstones.com. Simply follow these steps –

  • Select your products and go to the checkout as usual.
  • At the checkout, enter the gift card number and the security code in the 'Payment method - Gift card' section and select 'Update'.
  • The security code is the three digit number behind the scratch off panel on the reverse of the card.
  • You should then see the order total change to reflect the gift card payment.
  • Place your order by pressing the 'Submit' button.

We will take payment from gift cards at the point an order is placed. If there is any remaining balance to pay, this will be taken from your credit/debit card when your order is ready for despatch.

My order confirmation email shows the full price. Have you not taken my gift card payment?

The value shown on your order confirmation email and on your despatch note is the total value of products purchased before any gift card values (or Waterstones card points) have been deducted.

If you use a gift card for full or part payment on an order the value will be deducted from your final payment.

Can I use a gift card and another payment method on the same order?

If you wish to use your gift card to pay for an order, then the gift card balance must be used in full before you can select another payment method. Only after the total balance of the gift card is used can the outstanding balance be paid for by the another payment method.

For example; if you are buying a £10 book, and have £10 on your gift card, you cannot pay for the book with £5 from your gift card and £5 from a credit card, but must either use your £10 gift card balance to make the purchase, or use a different means of payment altogether.

I want to cancel an order paid with a gift card. How am I refunded?

If you cancel or return an online order where payment was made using a gift card you will be refunded to your online e-wallet not to your gift card.

Funds in your online e-wallet can be used for future purchases on Waterstones.com.

Can I use paper gift vouchers and/or book tokens on Waterstones.com?

Sorry, paper gift vouchers and/or book tokens are currently not accepted on Waterstones.com.

Can I use multiple gift cards?

Only one gift card can be used per transaction on Waterstones.com.

Whilst there is a balance left on your card, your gift card can be used in Waterstones shops and online at Waterstones.com, subject to point six of the terms and conditions.

Use the left-hand menu to find another contact option or return to the help homepage.