Please be aware that the following delivery times are included as guidelines and actual delivery will depend on stock availability.
Please ensure that your shipping address details are correct, as they are copied directly from the information you give us when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.
Due to size/weight restrictions we may upgrade orders placed using the first class, second class and overseas surface mail options to courier delivery. This is at no extra charge.
Our parcels are collected from our fulfilment centres and delivered throughout the UK by YODEL. For addresses outside the UK, YODEL collect from our fulfilment centres and delivery is completed in the destination country by a national parcel company on behalf of YODEL.
Free UK delivery:
Orders placed using the Free UK delivery will be sent by a service equivalent to second class post. Items will be shipped as soon as they become available and may arrive separately.
For more information please see our Free UK delivery page.
First class - £2.75 for the first item, then 55p per additional item
Second class - Free delivery
Courier delivery - £4.95 for the first item, then 50p per additional item
This method is fully secure and we can track and trace the order for you. Orders placed by this method should be delivered the following working day, though there may be delays. We will do our best to ensure that goods leave our fulfilment centre on the day the order is received, providing the item is in stock or on the same day the goods reach us from our suppliers. However, goods despatched after 3pm may not be collected from our fulfilment centre until the following day. Please note that goods despatched on a Friday will normally be delivered the following Monday. Goods despatched over the weekend will normally be delivered the following Tuesday. Orders sent via this method will require a signature upon receipt.
Delivery to shops
We also offer free shipping on orders delivered to UK high street and campus branches of Waterstones*. As with standard delivery, items delivered via this method are usually received in shops within two to five working days from despatch and will then be held at the shop for 90 days for you to pick up at your convenience. *Please see note above regarding eReaders and eReader 'bundles', where UK courier is the only shipping option.
Please remember to take your despatch note or order number and a form of ID with you when you go to collect your goods - we require these as a proof of purchase, and without it we cannot release your goods.
Overseas Courier Delivery
In order to minimise hassle, we offer a fully traced Courier service on International orders. You will be charged a shipping cost for your order.
Europe - £7.50
Rest of the World - £12.50
Orders will be despatched using our courier company. This method is fully secure, and we can track and trace the shipment for you. Orders placed by this method should usually reach you within seven to eight working days of despatch for European destinations, and within seven to ten working days of despatch for the rest of the world. Orders sent via this method will require a signature upon receipt. Please note courier delivery cannot be made to PO Boxes.