We use the strongest and most secure, commercially available version of 128-bit Secure Socket Layers (SSL) encryption. This is the industry standard for e-commerce and the best solution currently available for secure, online commerce transactions.

SSL encrypts all of your personal information, including your credit card number, name and address. This ensures that your details cannot be read as they travel over the Internet.

There are two visible signs that the page you are using is secure:

The web address will start with https:// - the 's' stands for secure.
There will also be a small, yellow padlock in the bottom, right-hand corner of the browser.

Please note: Waterstones will never ask for your card's PIN number, your account password or your bank details by email.

If you are contacted or receive an unsolicited email that asks you for your password or personal banking information, disregard the request and report the communication to for investigation.

What is MasterCard SecureCode?

This is a scheme designed to add an extra layer of security to your online shopping. MasterCard call this initiative 'MasterCard SecureCode'.

We are participants in the MasterCard SecureCode schemes for Maestro cardholders only. These services provide an additional level of security when placing an order.

3D Secure can be thought of as an online version of 'Chip and Pin' technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process.

To participate in the scheme you will need to register your details with your card issuer, who will be able to provide you with specific details on the scheme. To find out more information on the services click here .

If you experience any payment problems when placing an order on, we would recommend that you try to resubmit your payment details. If your payment still fails, please contact your card issuer, to ensure there are no problems with your account, before contacting our customer service team.

MasterCard SecureCode- Learn more

Internet Shopping Is Safe - ISIS (IMRG Code of conduct)

The IMRG Code sets out basic standards for e-retailing. It is a manifestation of the IMRG members' collective effort towards establishing high industry standards that provides a meaningful point of reference and workable guidelines for e-commerce merchants and facilitators. The IMRG Code is also the benchmark used by IMRG and its members to facilitate self-regulation of the e-retail market: IMRG reserves the right to measure the service of any e-retailer against the IMRG Code, not just those who voluntarily comply with it, and to take appropriate action in order to protect the industry.